Terms & Conditions

Welcome to www.twofish.co.in. Please read these Terms and Conditions carefully before using our Website or placing an order.

1. INTRODUCTION

This Website, www.twofish.co.in (hereinafter referred to as "Website" or "Site"), is owned and operated by Two Fish, a business registered under the laws of India, with its registered office at 17-18, Ambika Nagar, Thaltej Road, Thaltej Gam, Ahmedabad, Gujarat 380059, India (hereinafter referred to as "Company", "We", "Us", or "Our").

GSTIN: 24HAOPP3987C1Z7

By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website.

2. ELIGIBILITY

By using this Website, you represent and warrant that:

• You are at least 18 years of age, or if you are a minor, you are using this Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
• You have the legal capacity to enter into a binding contract.
• You will use the Website only for lawful purposes and in accordance with these Terms.

3. ACCOUNT REGISTRATION

To place an order, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your password confidential and secure.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, false, or misleading.

4. PRODUCTS AND PRICING

4.1 Product Information

We strive to display our products as accurately as possible; however, we do not warrant that product descriptions, images, or other content are entirely accurate, complete, reliable, current, or error-free. Colors may vary slightly due to monitor settings.

4.2 Pricing

All prices are in Indian Rupees (INR) and are inclusive of applicable GST (Goods and Services Tax) unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed at the time of placing the order.

4.3 Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.

5. ORDERS AND PAYMENT

5.1 Order Placement

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraudulent activity.

5.2 Order Confirmation

You will receive a confirmation via your registered email and WhatsApp. This confirmation acknowledges receipt of your order; a legally binding contract is only formed when we dispatch the products to you.

5.3 Payment Methods

We accept Credit Cards, Debit Cards, Net Banking, and UPI through Razorpay.

Cash on Delivery (COD): A non-refundable handling charge of ₹10 is applicable on all COD orders.

5.4 Payment Security

Transactions are processed through Razorpay; we do not store your sensitive banking information on our servers.

5.5 Payment Failure

In case of payment failure where your account has been debited, the amount is typically auto-credited back within 7-14 business days. Please contact us if you face persistent issues.

6. SHIPPING AND DELIVERY

Please refer to our Shipping Policy page for detailed information on charges, timelines, and delivery protocols.

7. CANCELLATION, RETURNS AND REFUNDS

Please refer to our Cancellation and Returns Policy page for details on order cancellation, returns, and eligibility for refunds.

8. INTELLECTUAL PROPERTY

8.1 Ownership

All content on this Website—including text, graphics, logos, images, and software—is the property of Two Fish or its suppliers and is protected by Indian and international intellectual property laws.

8.2 Limited License

You are granted a limited, non-exclusive, non-transferable license for personal, non-commercial use. You may not reproduce, modify, hack, or exploit any portion of the Website for unlawful purposes or commercial gain without our express written permission.

9. USER CONDUCT

You agree not to:

• Violate any applicable laws, impersonate any entity, or misrepresent your affiliation.
• Interfere with or disrupt the Website’s servers or networks.
• Attempt unauthorized access or transmit harmful code such as viruses or malware.
• Engage in activities that impair the Website's functionality.

10. DISCLAIMER OF WARRANTIES

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. We do not warrant that the Website will be uninterrupted, secure, or error-free, nor that defects will be corrected.

11. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TWO FISH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Two Fish, its officers, and affiliates from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or the rights of any third party.

13. THIRD-PARTY LINKS

The Website may contain links to third-party services not controlled by Two Fish. We assume no responsibility for the content or practices of these third-party websites.

14. FORCE MAJEURE

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, pandemics, war, government actions, or telecommunications failures.

15. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. WAIVER

Failure by Two Fish to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Website constitutes acceptance of the updated Terms.

19. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), 2023, the Grievance Officer is:

Name: Brinda Patel
Email: info@twofish.co.in
Phone: +91 9510494949
Address: 17-18, Ambika Nagar, Thaltej Road, Thaltej Gam, Ahmedabad, Gujarat 380059
Working Hours: Mon–Fri (10:00 AM – 6:00 PM IST); Sat (10:00 AM – 4:00 PM).

Any grievance shall be addressed within 30 days of receipt.

20. CONTACT US

If you have any questions about these Terms and Conditions, please contact us:

Two Fish
Address: 17-18, Ambika Nagar, Thaltej Road, Thaltej Gam, Ahmedabad, Gujarat 380059
Email: info@twofish.co.in
Phone: +91 9510494949
Website: www.twofish.co.in

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.